We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If customer received damaged product, customer need to send emailto email@example.com in 72 Hours of item delivered. Otherwise, no return/replacement/refund will be provided from us.
Customer need to feedback the product quality/defective issue once they received it in 72 Hours. If customer feedback the item issue after installation, this kind of request is not acceptable, us won't provide return and refund on that order.
Customer need to send pictures in emails, we will recognize the return reason/confirm the issue（Please feedback the fitment issue with the required pictures/informations within 10 days after MMO send you email to require that/tips MMO suggestted, otherwise the return request will be closed on our end）
Email content include:
Detail information of your car and pictures of the car (for fitment issue confirmation)
Pictures of the fitment issue area, and full test install (for fitment issue confirmation)
Pictures of the front look and back view of the products in full view(product condition confirmation)
Pictures of the all shipping labels in the package box
Picture of damage area of the product (If damaged product received)
Return package without authorization by MMO is not acceptable, no replacement or refund will be provided for unauthorized return. Thank you for your understanding!
Orders which is been shipped out and still in transit/shipment cannot be canceled, returned or refunded. Customer need to apply the return or refund after he receive the products.
If the return is caused by mmomotorsport, We will provide the return label/refund/exchange. Shipping costs are borne by us and there is no restocking fee.
There will be restocking fee (20% of the order's original purchase price) been deducted from the refund for non-defective return. Shipping costs are borne by the customer.
If cancel reason is on mmomotorsport, mmomotorsport will provide full refund to customer
If cancel reason is on Customer and the order has not been fulfilled, there will be cancellation fee, it 5% of the order amount due transaction.
Orders which have been shipped out cannot be canceled, please check if you need to apply the return
For the return address, please email customer service to obtain the address (firstname.lastname@example.org ) Thank you!
What Kind of Return is Acceptable?
Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures is necessary to complete your request.
Buyers must contact us within 30 days of delivery and the following information will be provided(if buyer receive defective item/damage items):
Photo of the shipping label on the box
If order cancelled by us, we will provide full refund, refund can be only to original payment account which customer used to place the order.
If order cancelled before fulfilled on buyers' reason, we will refund 95% of the order amount.(there is 5% cancellation fee been deducted )
If buyer want to get refund of the order after order has been shipped out, customer can refuse the delivery and let the shipping company return the package to us. Please note that the return shipping fee will be deducted from the refund.
Please note: Shipping fee (if shipping service is provided) / Tips is not refundable.